Frequently Asked Questions

Let us answer you personal training, fitness and NDIS questions

FAQS For People With A Disability

Read our common questions below about NDIS Funding for personal training, adaptive exercise and programming, NDIS gym memberships, WeFlex NDIS personal trainers and more.
If you have more questions, don’t hesitate to reach out via our contact page.

WeFlex is a registered NDIS personal training and fitness provider in capacity building support categories. Depending on your NDIS plan goals, funded support categories and how your plan is managed (agency, plan or self-managed), there are different options available to access WeFlex supports. Call 1300WEFLEX to discuss your individualised circumstances and options or use our Contact Form.

You can also read our blog on NDIS funding here and our beginners guide to disability fitness here

WeFlex fitness professionals have the relevant industry standard qualification for the service they provide. In addition to this they all complete NDIS worker screening, NDIS worker orientation modules and our WeFlex accredited training that is co-designed by people living with those unique needs.

In addition to core disability inclusion principles training, WeFlex fitness professionals have access to upskill and specialise in a range of unique needs such as sensory needs, behaviour support needs, blind/low vision, Deaf/Hard of Hearing, amputee support, seated needs etc. We provide support to every body who is looking to enjoy the benefits of health and fitness.

Anywhere you wish, be it at the local gym, the park, fitness studios, at your service provider or in your home. Contact us to enquire about supports in your local area.

We are able to work with participants from the ages of 8 and above! Fitness professionals working with those aged under 18yrs, must also hold a valid Working with Children Check.

A WeFlex fitness professional can help you with health, fitness & wellbeing goals such as:

  • Improve fitness, endurance & stamina.
  • Increase muscle tone, strength & flexibility.
  • Improve balance & coordination.
  • Weight loss.
  • Improve overall mobility and functional capacity in activities of daily living.
  • Mindfulness & relaxation.
  • Building community based social & recreational activities.
  • Enhanced confidence and self-esteem.
  • Build gym etiquette and social skills.

An outcomes report can be provided to you for your NDIS plan review.

  • Comfortable Clothes
  • Sport Shoes
  • Hat (if outdoors)
  • Water Bottle (full of water)
  • Sweat Towel
  • A great big SMILE (we hope!)

In general, your NDIS plan does not cover gym memberships and nor do we offer them, however your NDIS plan may be eligible for the cost of support to participate in fitness and wellbeing services.

Contact us today, click here to submit your interest. A WeFlex team member will contact you to learn more about you and your health & fitness goals.

Cancellation by Participant/Service Provider – WeFlex is required to receive notice of supports cancellation 2 business days (48 business hours) prior to the schedules provision of support. WeFlex reserve the right to charge a cancellation fee if not advised in line with 2 business days’ notice. The cancellation fee will be 100% of the cost of the scheduled support and claimed from the participants NDIS plan in line with the Schedule of Support. 

WeFlex Trainers do not pick up or drop off clients. If transport is needed, WeFlex can offer some suggestions to Support Worker companies to find someone to help take clients to and from sessions.

FAQs For fitness professionals working with WeFlex

No, that’s why WeFlex is here. If you have the desire to learn and to work with an awesome new cohort of clients, we will give you all the training and support you need.

No, we are the registered NDIS provider, so you don’t have to be. If you have not worked in the disability sector before you’ll need to do some online training and apply for a NDIS worker screening through your state service provider and you’ll sit under WeFlex registration. We provide all the information for you and walk you through it step by step. You do not need to do this to before connecting with us, you can do it as part of the onboarding process.

The process will take approximately 5 hours in total and this can be done over a number of days or weeks, depending on your availability and schedule.

We take our matching very seriously. We only match a client with a fitness professional that can meet their unique needs. The WeFlex ongoing training program covers many different unique needs to set you up for success before you even have your first session with a client.

You can work with all kinds of clients of all different ages, abilities and unique needs and during the onboarding process we’ll discuss your preferences and suitability

We have lots of clients that are flexible with when they can train. Many are available during the day, so your availability is perfect.

On average each session is 45 minutes of face to face time and 5-10 minutes to complete an online session report via your phone or laptop.

Yes, we provide an easy system for you to access, where we ask that you write a brief report at the end of your session against the client’s goals.

Yes, you have access to the WeFlex team to ask for any support or guidance pre and post any session you have.

Absolutely! We offer all options to our clients, as what is good for one person, may not be ideal for another. We have fitness professionals working in gyms, in parks, in client homes, at service providers, online and even mobile.

Contact us today, click here to submit your interest. and a WeFlex team member will be in touch.

Get In Touch

If you’re a person with disability or their carer, health & fitness professional, disability service provider, gym or just love what WeFlex stands for and would like to know more, we’d love to hear from you.